Alterations & remakes
Our Fit Promise
Our promise ascertains our efforts to provide the perfect fit in a simple, risk free manner. If you are not satisfied with your order, we will make it right. We will provide a complimentary alteration or remake. Contact our concierge team at firstname.lastname@example.org or visit our stores and we will help you out.
Please note that alterations and remakes are subject to our return policy.
- Initiate an alteration request within 10 days of order receipt by emailing us at email@example.com with your order details or visit our stores physically or via virtual consultation.
- Send us some front and rear pictures of you wearing the garment. Stand upright and relaxed with both your arms hanging loosely from the sides and include a message describing the problem.
- Return the item to our showroom
Upon receipt of returned garment, we will rebuild the garment to your preference.
Please allow for up to 2 weeks production time before despatch of item.